What We’ll Do
We provide tech support for all adopted and granted systems for one-year after the date the system was received, provided there have been no major hardware changes to the system. In addition, systems purchased in the store include a six-month hardware warranty. Is your system out of warranty? No problem. Support for systems out of warranty is $15 plus the cost of parts, provided for one-year after the warranty ends.
In addition to system warranties, our Tech Support team can also backup and transfer your data from about-to-be-donated items before you hand them over. There is a $20 fee for this service and additional fees may apply if you require a storage device for your data. Recently we also started installing Linux Mint 17 on non-Free Geek system for a $40 fee.
When We Can Do It
Free Geek tech support is available on Tuesdays through Saturdays from 12 PM to 5.45 PM.
How to Get It
To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
- Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem. We will get back to you as soon as we have finished helping other customers.
- Send an email to our Tech Support team (support at freegeek dot org). Be sure to include contact information and a short description of what is not working properly.
- Stop in! We’d be happy to help you in person. See “When We’ll Do It” above to find out when and how. Keep in mind, also, that you may need to leave your box in order for us to fix it and that we may be helping other customers at the time your arrive. It is never a bad idea to call us and see how quickly walk-in service is taking that day. Please note we only need the computer itself. We do not need monitors, power cables, laptop bags. etc.
Tech Support’s purpose is to ensure repair and replacements for broken hardware under warranty, and to get you unstuck with basic configuration and usage issue. While our Tech Support crew is very knowledgeable and friendly, they do not provide tutoring service. If you are new to using a computer, please consider taking one of our classes.