Thrift Store Tech Support

We provide Technical Support on systems for one year from the date of purchase, provided no major changes to the hardware have been made and that the system has a current Long Term Support version of the Ubuntu operating system installed (currently 8.04 and 10.04).

Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra.

Free Geek Tech Support is available from Noon to 6 PM, Tuesday through Saturday. To receive tech support, be sure your computer is covered by our policy above, and do one of the following:

• Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
• Send an email to support AT freegeek DOT org. Be sure to include contact information and a short description of the problems you’re experiencing.
• Stop in! You can drop off your system at the Front Desk during Free Geek’s open hours (Tuesday through Saturday, 10 AM – 6 PM), provided that it is covered by our Tech Support Policy, as stated above. You may be asked to leave your machine, as we process systems on a first-come, first-serve basis. Depending on current demand and the work required, it may take a few days to resolve your issue.