Now Hiring a Manager of Customer Experience


JOB TITLE: Manager of Customer Experience

CLASS: Management


REPORTS TO: Executive Director


The Manager of Customer Experience works with the Executive Director and inspires the online and retail sales teams to deliver measurable results for the market facing operations of Free Geek. You lead the sales team to understand customer needs and deliver solutions that result in excellent customer experience and Free Geek loyalty. Together with the Executive Director you set goals for the retail team and the individual team members to meet and challenge them to exceed Free Geek’s goals in support of its’ mission. You achieve this through selecting and developing a knowledgeable and talented sales team.  


This is a full-time management position starting at $15-17/hr DOE with excellent benefits. Please see the full job description for further responsibilities and requirements. People of color, women, people with disabilities, and LGBTQ candidates are encouraged to apply. If you need any accommodations to participate in the application process please let us know.


This search is open to INTERNAL and EXTERNAL candidates. To apply, please send a cover letter, resume and contact information for three references to jobs (at) freegeek (dot) org.

Thank you for voting us the #1 local nonprofit using technology in outstanding ways as part of PDXTech4Good’s Thanks4Good event! We were excited to learn more about other top-nominated organizations including App Camp For Girls, Autism Service Dogs of America, Street Roots, and Aloha Community Library Association at their November 6th information session and awards ceremony. While PDXTech4Good initially planned to give all funds raised to Free Geek, we announced we’re going to share portions of the donations with the #2 and #3 spots, Autism Service Dogs of America and App Camp for Girls. There’s still time for you to donate to these three amazing local organizations.


Special discussion 10/1 6:30-8pm: NSA and You

Join us tomorrow evening for NSA and You, a discussion about the history of domestic spying in America. This special presentation and discussion will be led by one of our volunteers, Chad Sprangel. See you this Tuesday, 10/1 6:30-8:00 in the Free Geek classroom.


While most Americans have recently become familiar with communications scanning by the NSA and other government agencies, they may not have the greater historical context. Join us for a volunteer-led evening presentation and discussion around these issues of domestic spying and privacy. No signup required.


If you’d like to learn more about how to protect your online identity, consider taking our Leave No Trace in a Digital World and Anatomy of a Hack classes this Saturday, October 5th. More details on our classes page.


Food, Drink, Friends, Art and a Great Cause (Hint: It’s Free Geek)

sienna-morris-Doctor-StrangePlan on stopping by 5136 NE Garfield Ave Thursday 9/26 between 4:30 and 9pm for an Alberta Street Last Thursday event unlike any other. Oregon First will host Portland Giveback, an art show benefiting Free Geek. Sienna Morris, the originator of Numberism (using numbers to create drawings) is generously donating 50% of all proceeds from art sales to Free Geek! Sienna’s intricate work uses numbers and equations to make up the subjects of her artwork. We’re currently displaying one of her pieces behind the Donor Desk, and have been wowed by the positive responses of visitors.


Oregon First has also solicited wonderful partners for food and beverages including The Great Escape, Rail Side Brewing, and ArborWork Vineyards. Other sponsors include Bear Printing, Cascade Radon, IMPAC Mortgage, and Speedy Septic. We’d also love the opportunity to feature your business on our website, social media and at the event. Please consider becoming a matching donations sponsor at a level that works for you. To request more information or offer your support please write to info (at) freegeek (dot) org or give us a call at 503-232-9350 (x111).


Thank you for another excellent Volunteer Appreciation BBQ & Town Hall Meeting!

Thank_you_pinned_noteThank you to everyone who came out the Town Hall Meeting & 2013 Volunteer Appreciation BBQ! Without the dedication, time and skills of our wonderful volunteers, we wouldn’t be able to have anywhere near the same impact providing access to computers and education while diverting e-waste from landfills.


We also wouldn’t have been able to offer such an amazing event without the generous support of the many local businesses who provided goods to make the BBQ happen: Better World Club, Bridgeport Brewing Company, Common Ground Wellness Center, Dave’s Killer Bread, Everyday Music, Fit Right Northwest, Full Sail Brewing, Gales Meadow Farm, Gathering Together Farm, Grand Central Baking Company, KEEN, Kiyokawa Family Orchards, Lucky Labrador Brewery, Ninkasi Brewing Company, Northwest Children’s Theater, Pacific Pie Company, Portland Children’s Museum, Portland Taiko, and Voodoo Doughnut.


Win prizes valued over $250 in the Free Geek Tshirt Design Contest

Free Geek is pleased to announce our Summer 2013 T-Shirt Design Contest! This competition is open to the public including volunteers, donors, and Free Geek aficionados.


Entrants must submit their design, along with a signed Design Submission Terms and Conditions by 11:59pm, July 13, 2013 for a chance to win prizes valued at over $250 including: (1) $100 gift certificate to the Free Geek Thrift Store; (1) $100 Threadless gift certificate; (2) t-shirts with the winning design; (1) hoodie with the winning design. Your awesomeness will also be immortalized on new Free Geek t-shirts and hoodies!


Ready to submit your prize-winning design!? Check out the contest rules, then download our logo and submission guidelines.


This Week @ Free Geek (June 25th edition)

What is This Week @ Free Geek?

This Week @ Free Geek provides short weekly updates and opportunities for input on the goings-on around Free Geek valuable for Free Geek volunteers, donors and thrift store shoppers. We aim to provide timely updates, news, stories about our volunteers and various Free Geek programs. Soon, you’ll be able to find This Week @ Free Geek online every week. If you’d prefer to get weekly updates in your inbox, sign up here. If you’ve got an idea for an update, please send it our way: thisweek (at) freegeek (dot) org!

Subscribe now to get short weekly
updates sent directly to you

You could win $250 in prizes in the Free Geek t-shirt contest

Do you have an awesome idea for a new Free Geek t-shirt? We’re accepting contest submissions between now and July 13, 2013 for original, creative t-shirts that highlight Free Geek. Find out more about how to enter your prize-winning design.


Wanted: Office Support Interns

Interested in developing office skills and learning more about what Free Geek does? Gain skills scheduling volunteers, answering phones, and handling paperwork by becoming a Front Desk Intern. Learn more about the position and apply today!


Question of Week

What news would you like to see in This Week @ Free Geek? Send your answers to thisweek (at) freegeek (dot) org

Subscribe now to get short weekly
updates sent directly to you

Blaine Deatherage-Newsom, You’re Awesome!

One of the best volunteers in the world!Can you believe that 10 years ago today (June 26th) a young man –who just about everyone who has volunteered at Free Geek will recognize– first showed up and said “I’m ready to volunteer at Free Geek!”? Blaine Deatherage-Newsom has been an amazing Build Instructor, supporter and friend to so many who have passed through the halls of Free Geek. Everyone comments on his patience, positive attitude and amazing approach to life. He has donated well over 4,000 hours of his time to Free Geek, helping everyone learn the ins and outs of building well over a thousand computers. In honor of his amazing service, we’re celebrating our first-ever Blaineversary!


Blaine says, “You know, I realized I’ve been here a long time when I saw that I was teaching more than a few new builders how to work on their first computer…who weren’t even born when I started at Free Geek.”


We’d love for you to share a comment on our Facebook Page or send an email to blaineversary (at) freegeek (dot) org with your favorite Blaine stories, thoughts and pictures.


Blaine, you are a rockstar, we love and appreciate you and look forward to our next ten years together!



Special opportunity to go straight into the laptop build program

Introducing: Laptop Prebuild


Want to volunteer with Free Geek? Need a computer? Join the Free Geek Laptop Department for summer sessions of Laptop Prebuild, a new program designed to prepare volunteers to join the Laptop Build program. Earn points towards a free Desktop computer while gaining new skills.


Get an introduction to the ins and outs of laptop hardware, troubleshooting and repair. Topics include hardware identification, disassembly/assembly strategies, POST troubleshooting, and an introduction to Linux. Students will participate in four one-day sessions, although some may “test out” prior to completion of the four weeks..


Thursdays July 11th-August 1st, 2-5:30pm


Volunteers must be 16 or older, or volunteering with an adult. An orientation tour is required, and a Free Geek Linux command line class is strongly recommended.


Email with any questions. To pick up an application, swing by the Free Geek front desk, or email Lynnae.


Two Burgervilles Supporting Free Geek Wednesday 3/20

Consider visiting either the Burgerville at 16211 SE Division St or 1122 SE Hawthorne Blvd between 5 and 8pm on Wednesday the 20th to help support Free Geek. They’re both donating 10% of their proceeds from this evening to Free Geek.


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