Free Geek is open in a limited capacity. Donation and pickup are open at our building Wed-Sat 11-1 & 3-5.

Tech Support

Tech Support

Free Geek Tech Support provides support on computers received through Free Geek's programs.

Help Desk Closed - Phone and Email Support Available

Due to COVID-19 concerns, Tech Support's help desk is closed and devices may be checked in by appointment only. We apologize for any inconvenience.

The warranty period for computers received through our community programs or purchased from our brick-and-mortar store has been extended by 6 months. Computers from our eBay store are not covered by Tech Support (please see our Services section below).

Phone and email support is available with reduced staff Wednesday to Saturday 10 AM to 5:45 PM:

  • (503)232-9350, menu option 6
  • support@freegeek.org

We are experiencing a high volume of support requests but are working to respond as quickly as possible. Thank you for your patience.

Services

We provide technical support on most systems obtained from Free Geek, provided (a) no major changes to hardware have been made and (b) the system has the same operating system as at the time of purchase. Free Geek provides technical support for one year for computers obtained through our community programs. The Free Geek Store (our brick-and-mortar store) has been closed since March 2020 and no computers that were purchased there are still in warranty.

Devices purchased from the Free Geek Basics eBay store are covered by the eBay Return policy and do not come with any technical support or hardware warranty. Please visit the Free Geek Basics eBay store and select the Contact link in the top right if you have any questions. Due to limited labor capacity, we are not currently offering Linux Mint installation or data backup/recovery on computers not from Free Geek.

Please ensure your computer is covered by the policy above before contacting Free Geek Tech Support.

See our full description of the technical support warranty.

 

Contact Us

To receive technical support, ensure that your computer meets the requirements outlined above. Then contact us one of the following ways, making sure to leave your name, contact information, and a short description of your problem.

Call

Call (503) 232-9350 and ask to be transferred to Tech Support.

Email

Send an email to support@freegeek.org.

Email Form

Name
(Typically this ID number is on a printed barcode sticker starting with the letters "FG". On Computer from Free Geek before Oct 2018, it is generally on a handwritten label with a six-digit number starting with 4.)
How did you receive the computer?
(Please select)
(Please describe the issue)
One file only.
25 MB limit.
Allowed types: gif, jpg, png, svg.
9 + 10 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.