Title: Digital Navigator
Department: Digital Inclusion
FLSA Status: Non-Exempt
Reports To: Digital Inclusion Manager
Class: Union
Salary: $18.50/hr
Who We Are:
At Free Geek we sustainably reuse technology, enable digital access and provide education to create a community that empowers people to realize their potential. We’re proud to be a leader in digital inclusion. None of this would be possible without hiring and developing the best employees.
Free Geek is a leading nonprofit technology refurbisher, founded in 2000, headquartered in Portland, Oregon with a national presence. Free Geek serves more than 35,000 Oregonians each year. To continue our growth, we are seeking a Digital Inclusion Navigator to help us in continuing toward our goal of including everyone in our digital future!
What Do We Need From This Position?
The Digital Navigator provides assistance to individuals or small groups in our community, or specific eligible group(s) who need secure affordable home internet service, affordable internet-capable devices, and/or coaching in foundational digital skills. This assistance is provided primarily by voice via telephone, but may also include in person, email, text, video chat, and other communication methods that work for the learner.
The Digital Navigator’s work is part of Free Geek’s efforts to bridge the digital divide and enable equitable device and internet access for vulnerable and underserved communities.
Essential Duties
- Receive, return, or initiate contact with worker-learners’ seeking assistance or identified by Free Geek for assistance.
- Effectively communicate organizational policies and provide a safe and welcoming environment for individuals of all abilities/experience. Protect all personal identifying information.
- Drive Free Geek van to deliver devices to community partners or community members.
- Provide referrals to sources of additional digital literacy skill training.
- Spoken and written fluency in another language besides English; Many of our community members speak Russian, Rohingya, Spanish, or Vietnamese.
Expected hours for this position is 38/week. Please see the full job description for further responsibilities and requirements. This position is eligible for benefits.
What Do You Get?
At Free Geek, we believe in curating a group of people passionate in creating options which provide the best benefit to our community. As an organization under union, we fundamentally believe that happy people put in good work. Considering this, we provide an extensive benefits package. Our benefits package includes Medical, Dental, a Retirement plan with employee matching, Life Insurance, and Short and Long Term Disability coverage. We are also provided with kindly donated food and purchased snacks every week for staff to grab at their disposal.
How Do You Apply?
BIPOC, LGBTQI+, Disabled, and Femme Folks are all encouraged to apply! We believe that if you’re excited about this position you should apply - imposter syndrome is real and no one ever meets 100% of the qualifications.
This search is open to INTERNAL and EXTERNAL candidates. For best consideration, please fill out this application by 6pm, June 3rd, 2022.
Any person needing reasonable accommodation in the application process should contact Human Resources at hr@freegeek.org or 503-232-9350 x128.
IMPORTANT NOTE ABOUT COVID-19:
At Free Geek we are working towards having as fully of a vaccinated workplace as possible. We are offering paid sick leave (for even our newest of employees!) for vaccination appointments and possible side effects from these vaccines. We are also doing an incentive program for the disclosure of your vaccination status. Please be aware of this upon applying for this position. Some of our positions require folks to be in close proximity to each other, and we are striving to keep our staff, and our greater communities, as safe as we can.
Thank you for applying!