Title: Digital Navigator
Department: Digital Inclusion
FLSA Status: Non-Exempt
Reports To: Manager of Programs
Class: Union
Salary: $18.50/hr
Who We Are:
At Free Geek we sustainably reuse technology, enable digital access and provide education to create a community that empowers people to realize their potential. We’re proud to be a leader in digital inclusion. None of this would be possible without hiring and developing the best employees.
Free Geek is a leading nonprofit technology refurbisher, founded in 2000, headquartered in Portland, Oregon with a national presence. Free Geek serves more than 35,000 Oregonians each year. To continue our growth, we are seeking a Digital Navigator to help us in continuing toward our goal of including everyone in our digital future!
What Do We Need from This Position?
The Digital Navigator is responsible for delivering on Free Geek’s mission to close the gap on the digital divide by enabling equitable access to devices, affordable internet, and other resources to underserved communities. This role assists community members and partner organizations, who need assistance with devices, affordable connectivity services, and coaching in foundational digital skills. This assistance is provided by phone, in-person, virtually, and other communication methods that work for the learner.
Essential Duties
- Makes direct contact with individuals and organizations seeking Free Geek’s assistance for basic digital literacy skills, affordable connectivity, and other digital community resources.
- Works cross-functionally with other organizations to provide individualized needs for community members.
- Provides excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.
- Proactively participates in digital inclusion initiatives and projects with Community Based Organizations, local and state government, and other partners aligned with Free Geek’s mission.
- Accurately tracks and keeps data and reports outcomes in a timely manner.
Expected hours for these positions are 40/week. Please see the full job description for further responsibilities and requirements. This position is eligible for benefits.
What Do You Get?
At Free Geek, we believe in curating a group of people passionate about creating options which provide the best benefit to our community. As an organization under union, we fundamentally believe that happy people put in good work. Considering this, we provide an extensive benefits package. Our benefits package includes Medical, Dental, a Retirement plan with employee matching, Life Insurance, and Short and Long Term Disability coverage. We are also provided with kindly donated food and purchased snacks every week for staff to grab at their disposal.
How Do You Apply?
BIPOC, LGBTQI+, Disabled, and Femme Folks are all enthusiastically encouraged to apply! We believe that if you’re excited about this position you should apply - imposter syndrome is real, and no one ever meets 100% of the qualifications.
This search is open to INTERNAL and EXTERNAL candidates. We will be accepting applications until the position is filled, but for best consideration, please complete this application by 5pm, December 9th, 2022, as that is when we will begin the review process.
Any person needing reasonable accommodation in the application process should contact Human Resources at hr@freegeek.org or 503-232-9350 x128.
IMPORTANT NOTE ABOUT COVID-19:
At Free Geek we are working towards having as fully of a vaccinated workplace as possible. We are offering paid sick leave (for even our newest of employees!) for vaccination appointments and possible side effects from these vaccines. We are also doing an incentive program for the disclosure of your vaccination status. Please be aware of this upon applying for this position. Some of our positions require folks to be in close proximity to each other, and we are striving to keep our staff, and our greater communities, as safe as we can.
Thank you for applying!