Tech Support
Free Geek Tech Support provides support on computers received through Free Geek's programs.
Help Desk Closed - Phone and Email Support Available
Due to COVID-19 concerns, Tech Support's help desk is closed and devices may be checked in by appointment only. If you have a device currently checked in with Tech Support, please contact us about scheduling a time to pick it up. We apologize for any inconvenience.
The warranty period for computers received through our community programs or purchased from our brick-and-mortar store has been extended by 6 months. Computers from our eBay store are not covered by Tech Support (please see our Services section below).
Phone and email support is available with reduced staff during our normal hours, Tuesday to Saturday 10 AM to 5:45 PM:
- (503)232-9350, menu option 6
- support@freegeek.org
We are experiencing a high volume of support requests but are working to respond as quickly as possible. Thank you for your patience.
Services
We provide technical support on most systems obtained from Free Geek, provided (a) no major changes to hardware have been made and (b) the system has the same operating system as at the time of purchase.
Free Geek provides technical support for one year for computers obtained through our community programs. The Free Geek Store (our brick-and-mortar store) has been closed since March 2020 and no computers that were purchased there are still in warranty.
Devices purchased from the Free Geek Basics eBay store are covered by the eBay Return policy and do not come with any tech support or hardware warranty. Please visit the Free Geek Basics eBay store and select the Contact link in the top right if you have any questions.
Due to limited labor capacity, we are not currently offering Linux Mint installation or data backup/recovery on computers not from Free Geek.
Please ensure your computer is covered by the policy above before contacting Free Geek Tech Support.
Contact Us
To receive technical support, ensure that your computer meets the requirements outlined above. Then contact us one of the following ways, making sure to leave your name, contact information, and a short description of your problem.
Call
Reach Free Geek Tech Support by calling (503) 232-9350 and selecting option 6. If you call outside of tech support hours or the techs are currently busy, please leave a voicemail.
Send an email to support@freegeek.org.
Schedule a Community Tech Appointment. A friendly and knowledgeable Free Geek volunteer can assist you with installing software, troubleshooting problems, running updates, and much more.