Tech Support's In-Person Services Temporarily Closed - Phone and Email Support Available
Due to COVID-19 concerns, in-person Tech Support's services will be closed temporarily. This means that the service window will be closed and no devices can be checked in. If you have a device currently checked in with Tech Support, please contact us about scheduling a time to pick it up. We apologize for any inconvenience.
Phone and email support will still be available with reduced staff during our normal hours, Tuesday to Saturday 10 AM to 5:45 PM:
- (503)232-9350, menu option 6
We appreciate your patience.
We will continue to update this website as the situation develops.
We provide technical support on most systems obtained from Free Geek, provided (a) no major changes to hardware have been made and (b) the system has the same operating system as at the time of purchase.
Free Geek provides technical support for:
- 6 months for computers purchased from The Free Geek Store.
- 1 year for computers obtained through the Hardware Grants, Volunteer, or Plug into Portland programs.
Please ensure your computer is covered by the policy above before contacting Free Geek Tech Support.
Out of Warranty Support: We can provide support for systems one year after the end of the warranty period. This extended support is offered at $30 plus the cost of parts.
Backup and Transfer of Data: Our technicians can backup and transfer data from your donatable items before you hand them over. There is a $30 fee per hard drive for this service, plus the cost of a storage device if you need us to provide one. A surcharge of $20 applies if data recovery is needed.
Linux Install: We can perform an install of Linux Mint on your non-Free Geek computer system for $40. This includes a backup of data from your old system, restoration of data onto your new Linux OS, system testing, and 6 months of tech support.
To receive technical support, ensure that your computer meets the requirements outlined above. Then contact us one of the following ways, making sure to leave your name, contact information, and a short description of your problem.
Reach Free Geek Tech Support by calling (503) 232-9350 and selecting option 6. If you call outside of tech support hours or the techs are currently busy, please leave a voicemail.
Send an email to firstname.lastname@example.org.
You may be asked to leave your machine as we process systems on a first-come, first-serve basis. Depending on current demand and the nature of the work required, it may take several days to resolve your issue.
Schedule a Community Tech Appointment. A friendly and knowledgeable Free Geek volunteer can assist you with installing software, troubleshooting problems, running updates, and much more.