Free Geek will be closed May 1, 2018 for the International Worker's Day holiday.

Tech Support

Tech Support will be closed on Tuesday 5/1

Need assistance with your Free Geek computer? We can help!

Aside from our upcoming closure on Tuesday 5/1, Tech Support is available Tuesday-Saturday from noon to 1:30pm and 2:30 to 5:45pm.

We provide technical support on most systems obtained from Free Geek, provided (a) no major changes to hardware have been made and (b) the system has the same operating system as at the time of purchase.

Free Geek provides technical support for:

Please ensure your computer is covered by the policy above before contacting Free Geek Tech Support.

Other Services

Out of Warranty Support: We can provide support for systems one year after the end of the warranty period. This extended support is offered at $30 plus the cost of parts.

Backup and Transfer of Data: Our technicians can backup and transfer data from your donatable items before you hand them over. There is a $30 fee per hard drive for this service, plus the cost of a storage device if you need us to provide one.

Linux Install: We can perform an install of Linux Mint on your non-Free Geek computer system for $40. This includes a backup of data from your old system, restoration of data onto your new Linux OS, system testing, and 6 months of tech support.

Hours

Tech Support is available Tuesday-Saturday from noon to 5:45pm.

I am someone who uses a computer but is not technologically proficient to solve some of the problems that arise. Having a resource that I was able turn to for a recent mechanical difficulty was a godsend. Like the public library, you are a force for good in the world!

Tech Support Customer
 

Contact Us

To receive technical support, ensure that your computer meets the requirements outlined above. Then contact us one of the following ways, making sure to leave your name, contact information, and a short description of your problem.

Call

Reach Free Geek Tech Support by calling (503) 232-9350 and selecting option 6. If you call outside of tech support hours or the techs are currently busy, please leave a voicemail.

Email

Send an email to support@freegeek.org.

Visit

You can drop off your system at the Front Desk during Free Geek’s open hours. You may be asked to leave your machine as we process systems on a first-come, first-serve basis. Depending on current demand and the nature of the work required, it may take several days to resolve your issue.

Need help learning to use your Free Geek computer?

We offer classes that will teach you how to set up, operate, and download software for your new Free Geek computer.