While Free Geek is closed to the public please email to inquire about our ongoing services.

COVID-19 Update

Updated 5/29

 

Interested in donating technology to Free Geek?

Free Geek is currently maintaining hours for Public Drop offs (limited hours) in the parking lot on the northeast side of the building. 

You can find an updated schedule and additional options at freegeek.org/get-involved/donate-technology.

 

Interested in purchasing technology from Free Geek?

The Free Geek Experience allows you to shop Online, Local Pick-Up and Pay and through our Affordable Tech Community Partnership Program.


Can I still buy things?

Yes! 

Our everyday customer is able to shop online. Our community partners have access to Free Geeks Affordable Tech Program which enables bulk purchase at  a special price. These partnerships are geared to providing a laptop or desktops to folks who have been impacted by covid-19.

Shop Online

All items are eligible for free local pick up at our Free Geek Portland store. Select the local pick-up option at checkout and contact us via eBay messages for pick up arrangements. Please do not show up to our physical location without an appointment.

 

Once arrangements have been made for a local pick up, we will mark the item as a pick up. All items that have not been picked up after 30 days will be considered a donation to our organization. Thank you for your support.

 

We are listing items faster than ever before. Generally, if it is not on one of our ebay pages it isn’t currently available. We welcome inquiries through the ebay platform.

Curbside Service Days/Hours of Operation (confirmed appointment required)

- 10:30am - 5:30pm

Shipping and Handling

- 2 day handling

- Free shipping for purchases $200 or more

- Tuesday - Saturday

 

Customer Service - Additional support during COVID-19 for buyers on eBay: (We are temporarily unavailable through our direct phone line. All customer service related inquiries will be reviewed through eBay messaging)

 

With many non-essential brick and mortar stores now closed, online retailers have an increasingly important role to play. We're acutely aware of our responsibilities here and we're doing everything we can to ensure you get the items you need while protecting the health and safety of everyone involved in eBay transactions.

Help with your orders

Like everyone, our sellers are facing extraordinary circumstances right now. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. Most of our sellers will be willing to help and provide advice directly. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next.

We’ve also temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you if you need to return an item during COVID-19. You’ll now have 21 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Once tracking shows that the item has been successfully returned, the seller has 5 business days to inspect the item and issue your refund. If you need to return an item you bought, you'll find more information on how to start a return in our Return your item for a refund article.

Shipping and Tracking Issues:

USPS

The Postal Service continues to follow the strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments regarding COVID-19 (coronavirus.gov). We are additionally reinforcing workplace behaviors to ensure that contact with our customers reflects the best guidance regarding healthy interactions, social distancing and risk minimization.

 

If you experience inconsistent tracking information please follow these steps:

1)  TrackConfirmAction , please double check tracking number and confirm information through this link.

2) Review USPS updates and Q&A. USPS How Can We Help.

3) If you do not receive your package by the expected date please contact us via eBay messages. 

 

FedEx

In these uncertain times, it’s even more important for businesses like yours to stay in business. We’re here to help. We still have planes in the air; we still have trucks on the road; and we still have locations open to hold your packages. We’re continuing to operate and deliver for you and your customers everywhere local conditions and restrictions allow.

We are FedEx. We are delivering.

 

If you experience inconsistent tracking information please follow these steps:

1)  FedEx Tracking, please double check tracking number and confirm information through this link.

2) Review FedEx updates and Q&A. USPS How Can We Help.

3) If you do not receive your package by the expected date please contact us via eBay messages.

 

Affordable Tech Community Partnership Program

This program enables partnership opportunities with organizations looking to fill technology needs for their constituents at an affordable price.

- Partner with us

We build partnerships from proposals which align with Free Geek’s goals and needs as outlined in below. To begin exploring a partnership with Free Geek, please reach out to our Senior Manager of Customer Experience at customerservice@freegeek.org  with:

- A brief description of your technology needs (Laptops, Desktops and/or other mobile devices)

- How it aligns with  Free Geek's Mission

- Estimated budget

 

Need Tech Support on a Free Geek Computer?

Unfortunately, we are primarily closed to the public to keep everyone safe, so there are things we may not be able to assist with-- but bear with us, we’ll do all we can! Currently, we are offering limited tech support via phone and email. To reach them, you can call 503-232-9350 (option 6) and leave a message or email support@freegeek.org 


Want to partner with our organization?

Free Geek may be closed to the public, but we are actively working to give computers to students, families, organizations and others who are impacted by the digital transition that the pandemic has presented. There is high demand for computers, as daily necessities like healthcare appointments, jobs and schooling go digital. Please email info@freegeek.org in order to be directed to the right department.
 

Have a K-12 student looking for a Free Geek computer?

Currently, our Plug Into Portland program is still open. Please email plugin@freegeek.org for more information.

 

Interested in volunteer opportunities?

Due to COVID-19, we cannot safely host volunteers in our building. The measures we are taking to protect immunocompromised folks in our community are as recommended by the Centers for Disease Control, the World Health Organization, and our local government officials. Our management team is monitoring all the details and working together moment by moment to ensure Free Geek's response evolves as necessary. However, if you are interested in helping, we ask that you share information on our services and our need for technology and monetary donation in order to keep our nonprofit operating.